Learn how to securely access your MEXC Global account, troubleshoot common login issues, and protect your digital assets with best practices.
Logging into your MEXC Global account is straightforward when you follow these steps. Whether you're using the web platform or mobile app, the process remains consistent and secure.
Visit the official MEXC website at www.mexc.com or open the MEXC mobile app. Always verify you're on the legitimate platform to avoid phishing sites.
Input your registered email address or phone number along with your account password. MEXC supports multiple login methods including email, mobile number, and account ID.
Pass through the security check (CAPTCHA) and complete two-factor authentication if enabled. This critical step prevents unauthorized access to your account.
Once successfully authenticated, you'll be directed to your account dashboard where you can manage your portfolio, execute trades, and access all MEXC features.
Always verify the website URL is exactly https://www.mexc.com. Phishing sites often use similar-looking URLs to steal login credentials. Enable anti-phishing codes in your account settings for additional protection.
MEXC provides multiple security layers to protect your account and assets. Implementing these features significantly reduces the risk of unauthorized access.
Enable 2FA using Google Authenticator™ or similar apps for an additional security layer beyond your password.
Set a unique code that appears in all legitimate MEXC emails, helping you identify phishing attempts.
Receive immediate email or SMS alerts when someone logs into your account from a new device.
Monitor and manage all devices that have accessed your account, with ability to remotely log out suspicious sessions.
Click "Forgot Password" on the login page. Enter your registered email address to receive password reset instructions. Follow the link in the email to create a new strong password. Ensure you can access your email account before initiating this process.
First, ensure your device time is synchronized correctly as 2FA codes are time-sensitive. If you've lost access to your 2FA device, contact MEXC support with your account verification details to disable 2FA temporarily. Always backup your 2FA recovery codes when enabling this feature.
Accounts may be restricted due to security concerns, suspicious activity, or incomplete KYC verification. Contact MEXC customer support with your account details to resolve this issue. Ensure you have completed all required identity verification steps.
Yes, the MEXC mobile app supports biometric authentication (Face ID, Touch ID, or fingerprint) for quicker and more secure access. Enable this feature in the app settings after logging in with your credentials initially. Biometric data is stored securely on your device only.
For secure access and the latest updates, always use official MEXC platforms: